Returns & Exchanges

At COOLA, we want you to love your organic glow, so if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges. Please ensure products are in their original packaging to qualify for a full refund to your original payment method.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

After submitting your request, a prepaid USPS shipping label will be generated for you to download and print at home.

3

Pack and Ship

Securely pack your items in the original shipping box if possible, attach the prepaid label, and drop it off at any authorized USPS location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing